Complaints guidelines

We do everything we can to minimize errors in the bank, and we are constantly working hard to ensure that our customers are satisfied with us and our way of doing things.

Should you still have a problem with a case or with us, we hope that you will first and foremost discuss the problem with your customer advisor. If we cannot resolve the problem to your satisfaction in cooperation with you, you have the opportunity to complain to the bank's complaints officer.

You can ask your branch to be referred, or you can contact the bank's complaints officer directly.

If you are not a customer and wish to complain about the bank, please contact the complaints officer directly.

If you wish to complain to us, we ask that you formulate your complaint in writing and send it to the bank's complaints officer Lars Hindø, Ringkjøbing Landbobank, Torvet 1, 6950 Ringkøbing by post or to the e-mail address: [email protected].

If your complaint is not upheld, or if your complaint does not lead to a satisfactory result for you, you may, if you are a consumer or the matter does not differ significantly from a private customer relationship, choose to submit your complaint to the Financial Appeals Board, Amaliegade 7, DK-1256 Copenhagen K, tel. +45 3543 6333, www.fanke.dk.

Furthermore, as a consumer, you can also use the European Commission's online complaint portal to file a complaint about a service purchased online. This is particularly relevant if you are a consumer residing in another EU country. Complaints are filed here https://webgate.ec.europa.eu/odr. When filing a complaint, you must provide the e-mail address: [email protected].

Finally, you can file a complaint about the bank's compliance with financial legislation with the Danish Financial Supervisory Authority and about compliance with personal data legislation with the Danish Data Protection Authority.